Orders & Shipping

Order Confirmation:

As soon as you place your order, you will receive order confirmation email.  This means that we have received your order in our system and pre-authorized your credit card for the purchase. We automatically reach out to our suppliers to confirm that the items ordered are in stock and available for immediate shipment. If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via email. If your item(s) is available for immediate shipment (within 5 business days), we will process the charges and submit the order for shipment.

Order Shipment:

We will send you tracking information within 24 hours of your order leaving the warehouse to the e-mail address you provided with your order.  If you do not receive tracking information from us within 6 business days of your order, feel free to follow up with us at [sales@YourBarStools.ca]. If no one is present when delivery is attempted a notification card will be left allowing you to easily retrieve your item(s).

Order Cancellations:

Customers may cancel or modify their orders 30 minutes after placing the order by visiting the Your Orders page and selecting the "Cancel Order" button for the order. After that point, the order will be processed for delivery to you. Also, once the order has shipped, it cannot be cancelled or modified. However, a return pickup for a full refund or exchange can be arranged after delivery as long as the return criteria are met. 

Modifications include but are not limited to changes in delivery address, contact details, product changes, etc. We reserve the right to cancel any order at our discretion. If an order is believed to be fraudulent/high risk, it will be cancelled without notice and a full refund will be issued to the cardholder.

Warranty Information:

SohoConcept offers a 2 year warranty for chairs, stools and tables. Please visit the warranty tab of the item on the product page to learn more about its warranty coverage. sohoConcept’s limited warranty does not cover any damages incurred during transportation and/or by mishandling.

Warranty coverage for the PPM and PPM-S fabrics are 5 years, and for the PPM-FR and Leatherette fabrics are 3 years. Camira Fabrics coverage is 10 years. 

It is recommend that you keep the original product packaging. If an item is required to be sent back to us and the original packaging has been discarded, the customer will bear the responsibility for safely packaging the product.

Damages:

Please inspect the packaging of your item(s) upon delivery. If you notice any damage you should make a note of it when signing for the delivery and take a photo of the damage. You may inform the carrier and refuse delivery. Please note that it must be reported to us prior to assembly and within 2 days of delivery. To report it, please send photos to [returns@yourbarstool.ca]

In the unlikely event that an item you ordered arrives damaged or is defective, you may return the item (and any other items from that order if they are part of a set) for a replacement or a full refund.

Shipping:

We believe in creating a stress-free shopping experience for our customers. That's why we offer free shipping on all Canada-wide orders for purchases over $500 with our standard shipping option (Newfoundland & Labrador, territories and other remote regions are excluded). There is a remote delivery area surcharge applied to remote locations outside of major centers at the rate of $300 flat fee. Please Contact Us for details. Note that we do not deliver to PO Box addresses. Standard shipping includes free delivery to the front door of your house or condo/apartment building lobby.

Delivery times will vary based on location. See below for details (business days):

*Please note that delivery dates provided are reliable estimates based on order processing times and courier transit times and cannot be guaranteed. Delivery time windows are typically weekdays from 9am to 5pm. Evening deliveries and in-home deliveries in the GTA can be arranged by special request contact us for details. We are not liable for any damage to property resulting from special delivery requests including but not limited to inside delivery.

Warranty

SohoConcept offers a 2 year warranty for chairs, stools and tables. Please visit the warranty tab of the item on the product page to learn more about its warranty coverage. sohoConcept’s limited warranty does not cover any damages incurred during transportation and/or by mishandling.

sohoConcept upholstery and slipcover coverage will vary for each fabric grade as follows:

Camira Era/Blazer is covered for ten (10) years

Warranty coverage for the PPM and PPM-S fabrics are

Warranty coverage for PPM-FR fabric is 3 years.

Warranty coverage for Leatherette fabric is 1 year.

All other Fabric Materials are covered for one (1) year.

This coverage applies to the upholstery and slipcover of each piece and does not include the frame of the product. sohoConcept framework and structures are guaranteed free of factory defects for a period of one (1) year.

It is recommend that you keep the original product packaging. If an item is required to be sent back to us and the original packaging has been discarded, the customer will bear the responsibility for safely packaging the product.

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Who We Are

Welcome to Your Bar Stools Canada, the company that is all about you!

We are a family-owned and operated business that takes pride in offering the highest quality bar stools and customer service possible. Unlike giant corporate retailers, we believe that customers should be treated as individuals, not numbers. That's why we offer the best prices on top-quality products, along with personalized service that is second to none. So come on in and let us help you find the perfect bar stool for your home! 

MEET THE FOUNDER

Here, we treat our customers like friends! And this is your favourite Local Shop!

Hi, I'm Brock! I spent over 20+ years working for international corporates as a high-ranking official. And although I achieved a lot, there's one thing that's always bothered me - the detachment businesses have from their customers and employees.

It seemed like they're only interested in making money, without caring about the people they're affecting. Don’t worry this is not another “The Monk Who Sold His Ferrari” story. But really, this doesn't have to be the case. We can change things by simply treating each person as an individual.

Yes, as you probably already guessed, I no longer wanted to be a part of a system that only cared about numbers and profits, and left my job to start my own business.

And put into practice my ideals of smaller but bolder, world-class but local, faster but one-at-a-time, executor but listener, stranger but a friend. It's been 8 years now, and our business is doing great thanks to the amazing support of our customers sharing the same values.

So, Thank You! 

Meet the most charming person in my life--my foundation, my wife, Begum! Vancouver Island is our home with our two daughters who viciously refused to be in this picture... 

HERE YOU'R IS SPELLED ALL CAPS!

HERE YOU'R IS SPELLED ALL CAPS!

Your Bar Stools Canada is a family-owned and operated business and unlike giant corporate retailers we believe that customers should be treated like family too! This is why we offer personalized service that is unmatched by corporate retailers. With over 20 years of experience, we know what it takes to provide our customers with products they can trust. We only offer products that we would personally use in our homes, and we stand behind their quality with some of the longest warranties in the industry.

THERE    

     HERE

THERE	HERE
Quantity	Quality
Pageviews	Viewpoints
Account Number	First Name
Policies Procedures	Let's Figure It Out!
More Sales	More Savings
Entry-Level Customer Reps	Kim, Tara, Jason, Sandeep, and Kumar
Website Visitors	Hosting Friends & Family
Bottom Line	Customers
Corporate	Local Shop

• Quantity
• Pageviews
• Account Number
• Policies Procedures
• More Sales
• Entry-Level Customer Reps
• Website Visitor
• Bottom Line
• Corporate

• Quality
• Viewpoints
• First Name
• Let's Figure It Out!
• More Savings
• Kim, Tara, Jason, Sandeep, and Kumar
• Hosting Friends & Family
• Customers
• Local Shop

OUR TEAM DO THINGS BETTER

We know that finding the perfect bar stool can be a challenging task, so our team takes the time to hand-select only the best products from top manufacturers.

Our team of experts is committed also to providing our customers with the best possible service, from answering all of their questions to ensuring they find the perfect piece of furniture for their home, and they are available Monday through Friday from 9:00am to 5:00pm EST to answer any questions you may have.

We know that we have to work harder than the rest in order to provide our customers with the best possible experience, and we are proud to be able to do so.

Meet our fantastic team! Each and every one of them works really hard to make sure you mean differently here! From left to right: Kumar, Kim, Jason, Tara, Sandeep.

WHAT MOTIVATES US?

Your Bar Stools Canada is a retailer of designer bar stools and kitchen chairs. We specialize in high-quality, durable products that are built to last, and in modern designs that are both stylish and comfortable, perfect for any home or office. Inspired by the Mother Nature!